Last updated: [23 September 2025]
Data controller: B.M Waste
Contact: B.mwaste@outlook.com • +44 7407 045213

This policy explains how we handle your personal information under UK GDPR and the Data Protection Act 2018.

What we collect

• Identity & contact: name, email, phone, address/postcode.

• Booking details: item lists/photos you send, access/parking notes, preferred dates/times.

• Service records: quotes, bookings, Waste Transfer Notes, invoices, messages.

• Technical data: basic analytics/cookies (see “Cookies & embedded content”).

  
  

How we use your data (lawful bases)

• To provide services & manage bookings (Contract).

• To communicate about quotes, arrival times, and updates (Contract/Legitimate interests).

• To take payment and issue documentation (Contract/Legal obligation).

• To improve services and prevent misuse (Legitimate interests).

• With your consent for optional updates or testimonials (Consent).

  
  

Sharing your data

We share data only as needed with:

• Service providers (IT, payment processors, disposal facilities) under agreements to protect your data.

• Regulators or authorities where legally required.
  We don’t sell your data.

  
  

International transfers

We aim to keep data in the UK/EEA. If a provider stores data elsewhere, we use recognised safeguards (e.g., ICO-approved mechanisms).

Data retention

• Booking/invoice records: up to 6 years for tax/accounting.

• Waste Transfer Notes: at least 2 years (duty of care).

• Routine enquiries: typically 12 months.
  We keep data only as long as necessary.

  
  

Your rights

You can access, rectify, erase, restrict, object, and port your data, and withdraw consent where used. To exercise rights, contact B.mwaste@outlook.com. You can also complain to the ICO (ico.org.uk).

Security

We use reasonable technical and organisational measures to protect your data, but no system is 100% secure.

Cookies & embedded content

We may use essential cookies for site functionality and basic analytics to improve performance. Embedded content (e.g., maps, videos) behaves as if you visited the other site and may place cookies per its policy. You can adjust browser settings to manage cookies.

Children

Our services are for adults. If you believe a child has provided personal data, contact us to remove it.

Changes to this policy

We may update this policy; changes will appear here with a new “Last updated” date.

Contact

Privacy questions or requests: B.mwaste@outlook.com • +44 7407 045213